Cody Pompa asked us, “My previous employer may have shut down my account with my email as the username (sent in a support ticket to see if we can reactivate) BUT if I have to sign up again are we able to still send messages…
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Dan X Nguyen asked us, “Branning Group Support since Agent CRM cannot handle incoming calls without the mobile app, what set up would you recommend for overseas teams (assuming they don’t want to use their mobile phone) to handle incoming calls?” “Currently we don’t have…
Geneava Danielson asked us, “When in a dial session, if we have multiple phone numbers from agent crm, is there a way to use the phone number associated with the area code of the lead we are dialing or does it only call from one…
Timothy Milks asked us, “I’ve been uploading my data from my old CRM I’m realizing that I don’t have email addresses for a lot of my customers and the husband and the wife are using the same phone number in some cases and also I’m…
YaKeisha Noble asked us, “Hi, does the Crm charge when sending emails?” “Yes, you can learn about all carrier charges here: https://www.branningsupport.com/phone“
Johanna Cabrera asked us, “Good morning , is there a way to link Google voice message into agent CRM ? 🤔 “Hi, unfortunately there’s no direct integration between Google voice message and Agent CRM.” Johanna Cabrera asked us, “I’m sorry , I need to…
Damon Jimenez asked us, “How do I know which number is being used when I send out mass texts?” “Go to Settings >> Phone Numbers. Whichever number is marked as default on that page will be the one from which outbound messages are sent ?”
Evan Richard asked us, “Can you do a power dial session from the App? (iPhone)” “None, this is part of the power dialer system. If you do a manual call though (not through Manual Actions/power dialer) it won’t show up.” Evan Richard asked us, “Also,…
Life N Health 365 asked us, “Has the auto dialer changed? a dial pad pops up , isn’t auto dialing system dialing when phone icon is clicked” “You’ll have to go to Contacts > Manual Actions, then click the button that says “Let’s Start!” in…