Geneava Danielson asked us, “When in a dial session, if we have multiple phone numbers from agent crm, is there a way to use the phone number associated with the area code of the lead we are dialing or does it only call from one number at a time?”

“You have the option to assign a phone number to a user. That way you can control where the calls are coming from. If no number is assigned to the user, the system will use the Default that is saved on the Settings > Phone Numbers when you do a call.
If you will use the dialer, you have the option to select from which phone number to call from.”

multiple phone numbers

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