Christopher Duncan Asked:
“Does the power dialer know what time zone it is calling or does it have a feature to limit the time of day a call is made so people don’t get called during a certain time of day?”
The Answer:
No, the power dialer in Agent CRM does not automatically detect the time zone of the recipient. However, there are ways to ensure your calls are made at appropriate times. Let’s explore some strategies to manage call timing effectively.
Managing Call Timing with the Power Dialer
While the power dialer doesn’t have built-in time zone detection, you can control the timing of your calls by following these steps:
1. Create Time-Based Calling Campaigns
- Segment Leads by Time Zone:
- Organize your leads into groups based on their time zone.
- Use tags or custom fields (e.g., “Eastern Time,” “Pacific Time”) to categorize contacts.
- Schedule Campaigns for Each Time Zone:
- Set up separate calling campaigns for each time zone.
- Assign appropriate calling hours based on the local time in that zone (e.g., 9 AM–6 PM).
2. Set a Manual Call Window
- Limit Calling Hours:
- Before starting a power dialer campaign, ensure you’re manually calling within acceptable business hours for your leads (e.g., 9 AM–8 PM local time).
3. Use Filters to Prioritize Calls
- When adding contacts to the power dialer, apply filters to prioritize leads in specific time zones during the correct calling window.
Learn More
For additional tips on optimizing your campaigns and power dialer, check out these resources:
Also see our Youtube channel for helpful videos:
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