Demarcus Vaughn Asked: *”Hey! Two Questions: Is it possible to use a Bluetooth device when making calls? (Wireless headphones) Is it possible to have your script up while making calls in the CRM? I have a smaller screen, so it’s harder to do side by…
Troubleshooting
Life N Health 365 Asked: “Has the auto dialer changed? A dial pad pops up, isn’t the auto-dialing system supposed to start dialing when the phone icon is clicked?” The Answer To use the Auto Dialer in Agent CRM effectively, follow these steps: Step-by-Step Guide…
Alex Hale Asked: “I’m having a hard time importing contacts into a power dialer campaign. I did a bulk import but it is taking hours to load the contacts and still hasn’t allowed me to initiate the campaign. Any help would be greatly appreciated?” The…
Ramon Ayers Asked: “I created an email template. At the top of the email template is where I put my company logo. I sent a test email and unfortunately, my logo did not pop up. How do I get my company logo to pop up?”…
Manny Martinez Asked: “I manually entered new contacts on the web, but when I search for them in the mobile app, they don’t show. I’ve tried logging out and back in, but that didn’t work. Why aren’t all my contacts being found on the mobile…
The Dayney Agency reached out with a great question: “Who do I contact if I need help getting into the Social Magnet platform?” Here’s the answer—and we’ll expand on it to ensure you know exactly how to resolve access issues and get started smoothly. Contacting…
If you have set up a voicemail message in Agent CRM to play whenever you have a missed call, but it is still playing the voicemail message from your personal phone, watch the video below to learn how to fix this.
If you’re unable to scroll down to view all the options on the lefthand side of your Agent CRM account, it’s likely a screen resolution or zoom issue. Adjusting your screen’s zoom level can resolve the problem quickly. Here’s how to do it. Step-by-Step Guide…