Ramon Ayers Asked:

“I created an email template. At the top of the email template is where I put my company logo. I sent a test email and unfortunately, my logo did not pop up. How do I get my company logo to pop up?”


The Answer

The issue with logos not appearing often stems from the way test emails are displayed. Here’s a solution to ensure your email template and logo display correctly:


Step-by-Step Guide

  1. Add Yourself as a Contact:
    • Go to Contacts in Agent CRM.
    • Create a new contact using a different email address from your Agent CRM login email.
  2. Send the Email Directly:
    • Add your new contact to the email campaign that includes the email template.
    • Alternatively, send the email manually to your test contact.
  3. Check Your Inbox:
    • Open the email from your inbox to see how the template, including your logo, renders in a real-world scenario.

Why This Approach Works

Test emails can sometimes fail to display certain elements accurately due to system limitations. Sending the email to a real contact ensures you see the email as your recipients would.


Additional Resources

For more tips on working with email templates, explore these helpful blogs:


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