The rules surrounding text message compliance are constantly evolving, and enforcement is ramping up. A2P Registration is a headache – here’s what to do
SMS compliance
5 Articles
Running a business means keeping up with a lot of rules—especially when it comes to how you contact customers through your CRM.. Regulations from the Federal Communications Commission (FCC), the Telephone Consumer Protection Act (TCPA), and Application-to-Person (A2P) messaging laws all set guidelines for phone…
A2P approval is just the beginning; the real challenge lies in sustaining A2P Compliance and preventing phone number suspension.
Original Question: Luis Cuevas asked:“For texting from Agent CRM, how long is one segment again?” Answer: In Agent CRM, a single SMS segment typically contains 120–160 characters, depending on the encoding used. However, some factors can reduce the number of characters per segment, such as:…
Samuel Fuenzalida asked: “When a prospect replies to auto text messages with a ‘Stop,’ will Agent CRM recognize that and stop sending text messages? Will they still receive emails if they do not unsubscribe within the body of the email? Thanks!” Here’s the detailed response…