Every agency owner has dealt with this situation. An agent seemed promising. They interviewed well. They got trained. They had the opportunity in front of them. Then they just did ...
Updates
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Agent CRM Updates
If you have been in telesales for any length of time, you have noticed it. The pickup rate is not what it used to be. Apple’s call screening is getting ...
Most agency owners know their revenue number. They know their headcount. They know roughly how many policies they wrote last month. What most of them do not know is why ...
Most agency owners build their team first and figure out the culture later. They recruit hard. They onboard fast. They deal with the people problems as they come up. And ...
Every agency has core values. Or at least, every agency thinks they do. They are usually somewhere on the website. Maybe they are printed on a poster in the break ...
Most agency owners think their hiring process starts when a candidate applies. They get a resume. They schedule a call. They do an interview. They make a decision. But that ...
Every agency owner has a hiring horror story. Someone looked great on paper. They interviewed well. They had the experience. They said all the right things. Then they showed up ...
One of the biggest reasons agency owners burn out is simple: They try to carry everything alone. At first, that works. You can muscle through. You can answer every question, ...