When you are using multiple lines, you can give your call recipients. This is a way to opt out from being contacted by you in the future. Under the General Settings tab, you will find an “IVR Opt-Out” toggle. When you turn this on and…
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Adding/Verify a number When you click “Add Personal Number” you will see a pop-up modal that says “Enter the phone number you’d like to add, then click “Call” or “Text”. We’ll send you a verification code you’ll need to enter on the next screen.” Call…
You can add numbers to your Do Not Call List to avoid contacting them in the future. Recipients may also add themselves to your Do Not Call List via SMS or IVR opt-out if it is enabled (see IVR Opt-out). If you are using our…
When you first connect to the dialer, you will be asked if you would like to use “Computer Audio” or “Dial In”. After you make your selection you will be able to save this preference by checking the “Save preference”. If you are going to…
If you turn on either option of call recording, you will first see a modal that states, “ You are responsible for your own compliance. Please follow all appropriate State and Federal laws as it relates to recording phone calls. It is generally recommended to…
We maintain records of all the calls you place for a rolling three months. You can do the following on this tab: Search – Search a number to see your history for a specific number Date – Date that you dialed the number. Number –…
Adding a New Callback Callback messages are a message that you would like to use when someone answers a call you can’t immediately answer. You can add a callback by clicking on the “Add New Message” button. These callbacks can be created doing one of…
This is the sound that you will hear when the receiver first answers the phone. If the user has selected ‘bell’, then they will hear a bell chime when the receiver answers the phone. Steps for setup: Go to General Settings tab Click on the…