Adding a New Callback

Callback messages are a message that you would like to use when someone answers a call you can’t immediately answer. You can add a callback by clicking on the “Add New Message” button.

These callbacks can be created doing one of the following:

  1. Upload an Audio File – If you have an audio file (.mp3, .wav, and .m4a), you would like to use, click on the Add New Message button and select “Upload an Audio File” from the dropdown. You will then be prompted to select a file from your computer.

  2. Record Via Computer – If your computer has a microphone or you can connect a bluetooth headset, you can create a new callback from your computer. First click on the Add New Message button and select “Record Via Computer” from the dropdown. When you click the microphone button you can start recording.

  3. Record Via Phone – Select “Record Via Phone” from the drop down menu under the “Add New Message” button. You will then be able to call into Storm with the provided Pin number or you can have Storm call you by clicking on the “Call Me” button. Once you have connected to Storm, you will hear a prompt “Record your message after the tone” to start recording.

Callback Settings

You have a few other options to help you manage these callback messages. The first column labeled “Default” indicates the callback message that you want to leave the receiver to hear.


The “Nickname” field is a way for you to remember what you said in your callback message. You edit this name any time by clicking on the pencil icon next to the name of the callback message.


With every callback message, you have a few “Actions” that you can perform.

  1. Play – Plays the given callback message

  2. Download – Downloads the callback message to your computer

  3. Trash – Deletes the callback message

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