When agents aren’t producing, don’t guess. Track dials, pickups, presentations, and sales to find the exact breakdown before coaching.
agent crm
621 Articles
Pickup rates are dropping, but top producers are still winning. John Whetmore explains why dial volume, triple dialing, FaceTime, and contact cards matter.
Most agency owners know their sales numbers, but not why they are happening. These four metrics show exactly where your agency is breaking down.
Agent CRM’s Contact Detail Page just got a massive upgrade — resizable panels, pinned custom fields, flexible tags, and more. Here’s everything that changed
John Whetmore discovered every dial was worth $17. That one number changed how he viewed activity, sales, tracking, and agency growth.
A-players have options. If your agency culture feels unclear, disorganized, or uninspiring, top talent may quietly choose someone else.
Most agency owners build the team first and figure out culture later. That creates chaos. Define your values, team experience, and fit before you hire.
Core values don’t matter if they don’t change your decisions. Here’s how to turn values from cute sayings into real filters for hiring, feedback, and culture.