Every agency owner has dealt with this situation. An agent seemed promising. They interviewed well. They got trained. They had the opportunity in front of them. Then they just did ...
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If you have been in telesales for any length of time, you have noticed it. The pickup rate is not what it used to be. Apple’s call screening is getting ...
Most agency owners know their revenue number. They know their headcount. They know roughly how many policies they wrote last month. What most of them do not know is why ...
There is a moment in every agency owner’s career where something clicks. A number. A conversation. A realization. Something shifts the way you see the entire business, and once you ...
Every agency owner has a hiring horror story. Someone looked great on paper. They interviewed well. They had the experience. They said all the right things. Then they showed up ...
Voice AI is exciting. But many agency owners make the mistake of trying to use it everywhere. That’s a recipe for frustration. In this episode, Alex Branning outlines a practical ...
One of the biggest concerns agency owners have about Voice AI is trust. Will customers feel deceived? Will they get frustrated? Will it hurt the agency’s reputation? The answer depends ...
Many agency owners hear “Voice AI” and immediately worry about replacing human interaction. But that’s not what Voice AI does best. According to Alex Branning, Voice AI should handle the ...