Andy Lansing Asked:

“Rookie question. I just recorded my voicemail on the CRM. Where do I go to do the ringless voicemail now?”

The Answer:

Setting up a ringless voicemail in Agent CRM is straightforward. Follow these steps to integrate your pre-recorded voicemail into a campaign:


Step-by-Step Guide to Setting Up Ringless Voicemail

  1. Access Campaigns:
    • Log in to your Agent CRM account.
    • On the left-hand panel, click Marketing, then select Campaigns.
  2. Create or Edit a Campaign:
    • To create a new campaign, click + New Campaign.
    • To modify an existing campaign, select it from the list and click Edit.
  3. Add a Voicemail Drop Step:
    • Within the campaign builder, click + Add Step.
    • Choose Voicemail Drop from the available options.
  4. Upload Your Voicemail Recording:
    • Click Upload File to attach your pre-recorded voicemail message in .mp3 or .wav format.
    • Ensure your message is clear, concise, and professionally recorded.
  5. Set Delivery Timing (Optional):
    • To specify when the voicemail should be sent, enable the Custom Time option.
    • Select the desired date and time for the voicemail to be delivered.
  6. Save and Activate Your Campaign:
    • Click Save to apply the changes to your campaign.
    • Once all steps are configured, activate the campaign to start sending the ringless voicemails to your selected contacts.

Pro Tips

  • Keep It Brief: Aim for a voicemail length of 20-30 seconds to maintain the recipient’s attention.
  • Personalize When Possible: Use the recipient’s name and reference relevant information to make the message more engaging.
  • Test Before Sending: Send a test voicemail to yourself or a colleague to ensure the audio quality and content are appropriate.

Learn More

For additional insights on utilizing voicemail drops in Agent CRM, explore these resources:


Bonus Resource: Watch and Learn

For a visual demonstration on setting up ringless voicemails, check out this video: