Agent CRM’s Contact Detail Page just got a massive upgrade — resizable panels, pinned custom fields, flexible tags, and more. Here’s everything that changed
CRM Workflow
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Form submissions now appear inside Conversations—so you can review answers and reply from the same screen, with full context and zero tab switching.
If you’ve ever wondered, “Did I follow up with that lead?”—you need to start using Pipelines inside Agent CRM. The Pipeline tool (also called Opportunities) gives you a visual layout of every contact’s journey—from first touch to closed deal—so you never lose track of a lead again.
Original Question: Sandra Quinn-Bailey asked us: “How do I remove or close notifications that I’ve already handled?” Answer: If you have unread notifications for emails, texts, or calls, you can mark them as read and remove them through both the Agent CRM app and desktop…
Rick Ali Asked: “Do you have an option to bring Mini Chat leads into Agent CRM?” The Answer: Yes, you can integrate Mini Chat leads into Agent CRM using Zapier. This integration allows for seamless automation of lead transfers between platforms. How to Integrate Mini…