Huge win for agencies and power users: Inbound DND has officially landed inside your CRM! 🎉

Until now, you could only apply DND (Do Not Disturb) settings to outgoing messages. That meant inbound spam—especially junk calls and fake texts—could still sneak in and create messy contacts and false opportunities.

Not anymore.

With the Inbound DND update, you now have full directional control, allowing you to instantly filter and block unwanted calls or messages before they hit your CRM.

⭐ What’s New?

The new feature introduces directional controls to two key workflow tools:

  • Contact DND Trigger

  • Enable/Disable DND Action

You can now choose:

  • Direction: Inbound or Outbound

  • Action: Enable or Disable DND

🛡️ Inbound DND covers:

  • 📞 Calls

  • 💬 Text Messages (SMS)

This means spam calls won’t create fake contacts, and junk SMS won’t clutter up your conversations or trigger downstream automations.
You finally get peace of mind—right at the source. 🙌

🛠️ How to Use It

Trigger Option:

  1. Add the Contact DND Trigger to a workflow

  2. Set Direction = Inbound

  3. Choose to Enable or Disable

Action Option:

  1. Add the Enable/Disable DND action

  2. Set Direction = Inbound

  3. Apply to all inbound channels (calls + SMS)

📌 All changes are clearly reflected under the DND tab inside each contact’s record.

🔁 Backward Compatible & Safe to Implement

Already using DND in your workflows? No worries — all your existing workflows default to Outbound, so they’ll continue working exactly as expected.

If you want to take advantage of Inbound DND, simply update the relevant triggers or actions. It’s fast, flexible, and safe to implement.

🎯 Why This Matters for Your Agency

✅ Protects your CRM from fake contacts and junk data
✅ Reduces noise so your team focuses on real leads
✅ Improves automation accuracy by keeping bad leads out
✅ Prevents wasted time on spam appointments or fake opt-ins

Whether you’re an agency running high-volume campaigns or a solo agent tired of robo-calls, Inbound DND is a smart, surgical upgrade to your communication strategy.

💡 Final Tip

If you want a cleaner CRM, a more focused team, and automations that run exactly the way they should—

🎯 Start using Inbound DND in your workflows today.
You’ll find it right inside the Workflows Builder, under Triggers and Actions, ready to use.

👉 Start your free 14-day trial: http://www.agent-crm.com
👉 Book a demo: http://consult.agent-crm.com and let our team walk you through how to use it to its full potential.


Marketing, Phone and Text, Software, Updates

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