Have you recently updated your Agent CRM password but still see the “Invalid Password” message when trying to log in? You might have clicked the wrong button during the password update process. Here’s how to fix this issue and ensure your password update is successful.
Common Cause: Clicking “Reset Password” Instead of “Save”
When updating your password using the Team Management Settings, it’s easy to mistakenly click the Reset Password button. Here’s what happens when you do:
- Auto-Generated Password: Clicking “Reset Password” resets your login credentials to a randomly generated password.
- Email Notification: You’ll receive an email containing your new password.
If this occurs, the password you entered manually in the password field will not be saved. Instead, you must use the new password sent to your email to log in.
How to Correctly Update Your Password
To ensure a successful password update, follow these steps carefully:
-
Go to Team Management Settings:
- Navigate to Settings > Team Management.
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Update Your Password:
- Enter your desired password in the password field.
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Scroll Down and Click “Save”:
- Avoid clicking the Reset Password button.
- Scroll to the bottom of the page and click Save to confirm your new password.
For a detailed guide on password updates, refer to our blog post Reset Agent CRM Password.
What to Do If Issues Persist
If you’re still unable to log in or encounter further issues:
- Check Your Email: Look for an email from Alex Branning with your new password.
- Follow Password Reset Steps: Use the Reset Password Guide to ensure the correct process is followed.
- Contact Support: Reach out to Agent CRM support for assistance.
Pro Tip: Avoiding Password Mistakes
To streamline your experience:
- Always double-check the buttons you’re clicking.
- Use a password manager to store and recall your credentials securely.
Learn More
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