Phil Reames asked us, “As was pointed out in the newsletter today, we can record outgoing calls with Agent-CRM. Can we record incoming calls as well?” “Yes, incoming calls can be recorded as well.😁 They are in the conversations. Yes, you can download the recordings.”
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Charlie Schrantz Asked: “Where do I go to TURN ON call recordings on all calls inbound and outbound for me and all my team members?” The Answer: To enable call recordings for both inbound and outbound calls in Agent CRM, follow these steps: Navigate to…