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2 Articles
Agent CRM Team
1 Min Read

Bryce Blackham asked us, “Hey, I had someone schedule on my calendar for tomorrow in a time slot. That should have been blocked off for an appointment that I created in my google calendar. In the past my Agent CRM calendar appointment scheduling link would…

Agent CRM Support
1 Min Read

Brittni Leann Hernandez asked us, “what’s the difference between optimizing for availability and equal distribution? if it is equal distribution does it go off staff availability or what can I get some clarification on that? Also for internal notifications if that is an SMS to…