William Noel asked us, “I am testing a new form, and have of the info is not being populated into Agent CRM.
I’ve used my real name with a couple of my real email addresses and the triggers work, but the info is not entered into the contact section. Any idea why? Also, does the software block fake or duplicate emails?”

“By default, the system does not allow duplicate emails. If you’re filling out the form with an email address that is already in your account, you will find that form submission under the original contact’s record. It won’t populate a new contact.
You could try using a new email that is not already a contact in your account AND submit the form through an incognito window. This will ensure that it does not link your submission to any existing contacts. ?”

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