Agent CRM users spend a lot of time in the Conversations tab — managing texts, emails, DMs, and follow-ups. So when you told us what wasn’t working, we listened.

This update introduces three key improvements:

1. Conversations Page UI Enhancements

2. Group SMS Attachments

3. Improved DND Status Attribution

Let’s break them down. 👇

🎨 Conversations Page: UI Upgrades You’ll Feel Immediately

These updates come straight from user feedback collected in our CRM Redesign Labs Beta. If you’ve enabled that toggle, you already have access!

✨ What’s New:

• Richer Activity Logs
  Now includes pipeline name, stage, and key actions — at a glance.

• Better Icon Visibility
  Larger, clearer icons improve usability across the board.

• Improved Bulk Selection
  Selecting and managing multiple conversations is now much more intuitive.

• Clearer Email Thread Indicators
  Easier to identify and manage threads inside your inbox.

• Higher Visual Contrast
  Background and font improvements make everything easier to scan.

• Larger Snippet Selector
  Need to drop a pre-saved message? The snippet menu is now wider and easier to navigate.

• Improved Translation Support
  Previously missing translations have been added for a more seamless global experience.

✅ Already Enabled the Labs Toggle?
No action needed — you’ll see these enhancements live in your account.

📎 Group SMS Just Leveled Up: Attachment Support is Here!

Sales and service teams rely heavily on Group SMS for quick coordination. Until now, the one big gap was sending files and images. That’s gone.

🆕 What’s New:

• Send & receive attachments inside Group SMS

• Images and files appear inline for full message context

🚀 Why It Matters:

• Clearer collaboration without switching tools

• Faster conversations with visual proof, PDFs, quotes, etc.

• Brings Group SMS closer to modern messaging platforms like iMessage and WhatsApp

Whether it’s sending a product photo, enrollment doc, or quote sheet — you can now do it all from inside the CRM.

🧠 Improved DND Status Attribution: Know What Triggered It

We’ve heard your frustrations about unclear Do Not Disturb updates. Was it a workflow? A manual action? Who changed it, and why?

Now, you’ll know.

🔍 What’s New:

• DND updates now show the source

  • “DND Enabled by workflow”

  • “DND Disabled by workflow”

• Manual changes still show as user-initiated

• Activity logs now show the full picture for every status change

🛠 Why It Helps:

• Reduces confusion in team conversations

• Helps troubleshoot automations more easily

• Builds more trust and transparency into your CRM behavior

✅ No setup required — this update is already live.

📅 Ready to Dive In?

These updates make it easier to manage, send, and understand every conversation happening in your business — no matter who’s handling it.

Want a walkthrough of the latest features? Book a call with our team and we’ll show you exactly how to make the most of them.

👉 Book a QuickFix Call: live.agent-crm.com
👉 Start a Free 14-Day Trial: agent-crm.com