Erna Cabuguas asked us, “Hi everyone, can someone please help me… The SMS (Texts) shown in the Reporting tab – what does it count? The number of SMS sent automatically in AgentCRM or manual sms sent through app by the user or both?

Automation Calls – what does this report shows basically?

Thanks for the help… 🙂”

“It counts all the text messages that were sent while using the user’s account.
Automation call will be for the calls that came from automation (workflow/trigger).”

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