David Munley asked us, “I have triggers set up for forms submitted, but when forms are completed, the trigger is not running and therefore the prospect is not getting entered into a campaign. Can you help me immediately? NJYM21 is the campaign.”
“It looks like your NJYM21 campaign is set up to send a “Manual SMS.” This type of campaign event is only sent when you manually approve for them to send under Contacts > Manual Actions.
For your campaign to work as you intended, you will need to update the campaign event type to be just an “SMS” instead. Let me know if you have any questions!”