Original Question:

Kendall Kuehnert asked us:
“Need some tech support… I bought my domain from GoDaddy but host the domain with HostGator. When I go to GoDaddy ‘Manage DNS’ for my domain, I see this: Is there a video tutorial showing me how to verify my domain when this issue arises? Thanks for the help!”

domain verification tutorial

Answer:

Since your domain is purchased through GoDaddy but hosted with HostGator, you’ll need to update your DNS settings in HostGator, not GoDaddy.

📌 Follow this guide from HostGator to update your DNS settings:
👉 How to Change DNS Zones, MX, CNAME, and A Records

Step-by-Step Guide: Updating Your DNS in HostGator

Step 1: Log Into HostGator

Step 2: Access Your DNS Settings

  • Navigate to Domains → Advanced DNS Settings.
  • Locate the CNAME, MX, and A Records section.

Step 3: Add or Modify DNS Records

  • Update your CNAME record to point to the correct service you are verifying.
  • If you’re setting up Agent CRM, follow the specific instructions for CNAME and A records provided inside your Agent CRM account.

Step 4: Save & Verify

  • Click Save Changes and wait for the changes to propagate (this may take up to 24 hours).
  • Go back to your domain verification page and confirm the setup.

Why This Happens?

  • Since your domain registration is with GoDaddy, it still shows the DNS settings.
  • However, because your hosting is with HostGator, your active DNS settings are managed there.
  • Updating the DNS in the correct hosting provider (HostGator) ensures your domain connects properly.

More Resources

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