Original Question:
“How much do phone calls and text messages cost with Agent CRM?”
Answer:
Below is a breakdown of the associated costs:
Phone & Text Messaging Costs
- Making Calls: $0.032 per minute
- Receiving Calls: $0.019 per minute
- Text Messages: $0.018 per SMS segment (Use this SMS segment calculator to estimate costs)
- Emails: $0.0015 per email
Carrier Fees for SMS Messages
Each text message you send may have an additional carrier fee based on the recipient’s phone provider. The cost is determined on a carrier-by-carrier basis. For example, if you are sending to a customer who has AT&T as their carrier, it will be different than if they have T-Mobile, etc. Here are the carrier fees you can generally expect per SMS:
- AT&T: $0.01 per SMS segment sent
- Verizon: $0.01 per SMS segment sent
- T-Mobile: $0.02 per SMS segment sent and received
- US Cellular: $0.02 per SMS segment sent
- All Other Carriers: $0.02 per SMS segment sent
A2P Phone Registration
In 2023, phone carriers implemented A2P (Application-to-Person) registration to regulate and monitor business SMS usage. Businesses are required to register their numbers to ensure message delivery and avoid restrictions.
📌 Learn more about phone registration and compliance here:
https://support.agent-crm.com/phone
💡 Need help with A2P registration and troubleshooting?
Join us for a live support session:
http://live.agent-crm.com/a2pA2P
🔹 Phone rates may change at any time. Be sure to review current fees at the link above.
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More Resources
To further refine your understanding and improve your Agent CRM experience, explore these related blog posts:
Watch and Learn
For more resources to help you thrive, be sure to check out our YouTube channel for great videos like this one: