Original Question:

“How much do phone calls and text messages cost with Agent CRM?”


Answer:

Below is a breakdown of the associated costs:

Phone & Text Messaging Costs

  • Making Calls: $0.032 per minute
  • Receiving Calls: $0.019 per minute
  • Text Messages: $0.018 per SMS segment (Use this SMS segment calculator to estimate costs)
  • Emails: $0.0015 per email

Carrier Fees for SMS Messages

Each text message you send may have an additional carrier fee based on the recipient’s phone provider. The cost is determined on a carrier-by-carrier basis. For example, if you are sending to a customer who has AT&T as their carrier, it will be different than if they have T-Mobile, etc. Here are the carrier fees you can generally expect per SMS:

  • AT&T: $0.01 per SMS segment sent
  • Verizon: $0.01 per SMS segment sent
  • T-Mobile: $0.02 per SMS segment sent and received
  • US Cellular: $0.02 per SMS segment sent
  • All Other Carriers: $0.02 per SMS segment sent

A2P Phone Registration

In 2023, phone carriers implemented A2P (Application-to-Person) registration to regulate and monitor business SMS usage. Businesses are required to register their numbers to ensure message delivery and avoid restrictions.

📌 Learn more about phone registration and compliance here:
https://support.agent-crm.com/phone

💡 Need help with A2P registration and troubleshooting?
Join us for a live support session:
http://live.agent-crm.com/a2pA2P

🔹 Phone rates may change at any time. Be sure to review current fees at the link above.

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More Resources

To further refine your understanding and improve your Agent CRM experience, explore these related blog posts:


Watch and Learn

For more resources to help you thrive, be sure to check out our YouTube channel for great videos like this one:

Marketing Compliance Essentials for Agents