Mike Mahurin asked us, “I want to simplify my contacts list going forward. If I download my current contacts and re-tag them with my new tags, will Agent CRM overwrite the old tags to the new tags when I upload the edited contact list?”

“Any new tags would be added to the contacts, it would not remove the old tags.

You can use the search and filter functionality to find contacts with old tags, and remove them all in a batch.

If you need help with that, please comment below and I’ll have one of my team members make a video and upload it here”

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