Daniel E, Griset asked us, “Is there a way to CC or BCC emails being sent from A/CRM?”

“There’s not a way to CC/BCC emails that are sent from Agent CRM, but you can forward/BCC emails that are received through Agent CRM.
You can do that by going to Settings > SMTP & Mailgun Services, then saving a forwarding and/or BCC email address. ?”

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