AVZ Benefit Solutions asked us, “i need some tech support: so under settings/email services/forward settings. I have my forwarding address field filled correctly and “forward to assigned user” on. However, I am not getting emails forwarded to my personal email inbox. Please help ”

“A workaround for this forwarding is to create a workflow that will send an internal email notification to you. Whenever a contact replies to your email. Your workflow should have a ‘Contact Reply’ trigger that filters the channel as email and have the ‘Send Internal Notification’ action. Hope this helps. 😊”