How the sender domain mapping works for different types of emails:

Individual Email: On connecting a personal email account (Outlook or Gmail), the Outlook or Gmail email ID will be considered the sender domain for the emails the user sends for individual emails.

Bulk Email: If the user enters their email ID (after setting up the two-way sync) under the “From Field,” the user email ID will be considered the sender domain for the bulk emails. If the field is blank, the sub-account level provider will be regarded as the sender domain.

Bulk Email: If the user enters an email ID different from their email ID connected (Outlook or Gmail), it will consider the sub-account level provider as the sender domain.

Workflow & Automation: Emails will continue to go from sub-account level providers.

About the Author

Agent CRM Team

Content Creator

The Agent CRM Team works with our developers, our community and our executives to create content for our blog. The content we create is useful for understanding how Agent CRM can help you, it can show you how to use our features and we use the blog to answer common questions.

View All Articles