Have you ever opened an email sent through Agent CRM in Outlook and noticed that the images are missing, replaced by a red X or an empty placeholder? Don’t worry—this is a common issue and is typically related to Outlook’s default settings, which block images for security reasons. Thankfully, it’s easy to fix!
Why Does This Happen?
Outlook often blocks images in emails by default to protect users from potential threats such as spam or malware. While this feature can be helpful, it also causes legitimate emails, like those sent through Agent CRM, to display without images.
How to Fix Blocked Images in Outlook
Follow these steps to resolve the issue:
-
Update Your Outlook Settings
- Open Outlook and navigate to File >> Options.
- Select Trust Center and then click on Trust Center Settings.
- Under the Automatic Download tab, uncheck the option “Don’t download pictures automatically in standard HTML email messages or RSS items”.
- Click OK to save your changes.
-
Add Agent CRM as a Trusted Sender
- Locate an email sent from Agent CRM in your inbox.
- Right-click on the email and select Junk >> Never Block Sender’s Domain (e.g.,
@agentcrm.com). - This will ensure that all future emails from Agent CRM display images properly.
-
Reload the Email
- Close and reopen the email to check if the images now display correctly.
Additional Resources
For a detailed guide on resolving this issue, refer to this article: Fix “Cannot see images in Outlook emails” | Latest solutions. This resource provides step-by-step instructions for various versions of Outlook.
Pro Tips for Email Display Issues
- Use Alternative Email Clients: If issues persist, consider opening Agent CRM emails in another email client like Gmail or Apple Mail, which typically have fewer image-blocking restrictions.
- Optimize Image Files: Ensure images in your email templates are properly formatted and sized for email.
- Communicate with Clients: If recipients report similar issues, provide them with the steps above to ensure they can view your emails as intended.
Learn More
Enhance your Agent CRM knowledge with these related resources:
Also be sure to check out our Youtube channel:
