If someone responds to an email, how do you get the response to also go to my gmail which was the sender email?

Grag Crawford asked us, “If someone responds to an email, how do you get the response to also go to my gmail which was the sender email?”

“On Settings > Email Services > Forwarding Address, you can add your email here so replies will also be sent on your Inbox. Another way is to create a workflow with a trigger: Customer Replied then filter Reply Channel: Email. That way you can include other things and include the message using the custom value: {{message.body}} Let us know if this works!”