When insurance agents search for a new CRM, they’re not just looking for automation or features—they’re searching for insurance CRM support they can actually count on.
That’s why we love sharing stories like this one from Shaun Fraley, who’s been part of the Agent CRM community for over a year and a half. His experience highlights what sets us apart: insurance CRM support that makes agents feel heard, valued, and empowered.
🚦 “Most Things Just Run Smoothly”—But Real Insurance CRM Support Is There When You Need It
“I haven’t had a whole lot of interactions with Alex’s team, because most of the things just run smoothly, right?”
Shaun’s story isn’t about constant troubleshooting. Like many Agent CRM users, he finds the system easy to use and reliable day-to-day. But when something does pop up—a technical hiccup, a tricky import, a feature question—he knows exactly where to turn.
🧑💻 Real Help, Real People—Not Just a Help Desk
“On occasion, I will hop into the Zoom and work with the support staff. All of those experiences have been great.”
Unlike CRMs that leave you with bots or endless ticket queues, Agent CRM offers live Zoom support, chat, and a responsive help team. Shaun’s occasional needs were always met quickly and efficiently, making sure he was never left hanging.
⚡ Fast, Professional, and Proactive: How Insurance CRM Support Should Be
“About two weeks ago… something went wrong in the process, so I hit up Alex’s team, and they were on it from the very minute that we started.”
From the moment Shaun reached out, our team treated his challenge like it was their top priority. They:
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Jumped on the issue right away
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Helped him find and recover lost data
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Continued to follow up until everything was resolved
“They continued to follow up throughout the process in a professional and expedient pace, which I certainly appreciate.”
❤️ Insurance CRM Support That Makes You Feel Heard
But what stood out the most to Shaun?
“The most important thing—they made me feel heard. They made me feel like my business was important to them, and that’s something you can’t buy.”
This is the core of true insurance CRM support:
You’re not just another ticket. You’re a partner in our community, and your business matters to us.
🚀 You Deserve a CRM That Puts You First
Shaun’s closing words say it all:
“I couldn’t be happier, and I’m proud to partner with them.”
At Agent CRM, we believe your CRM should:
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Be easy to use, so you don’t need help often
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Be there for you with real support, not just articles
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Make you feel heard, not lost in a queue
That’s the Agent CRM difference—and it’s why agents like Shaun Fraley, Sarah Copeland, David Matos, and Courtney Kegresse choose to trust us with their business.
✅ Ready for Insurance CRM Support That Cares?
If you want a CRM with real people, fast answers, and a team that cares about your business as much as you do…
👉 Start your free 14-day trial of Agent CRM at www.agent-crm.com
See why agents everywhere are switching for the support—and staying for the results.
📚 More Real Agent Experiences
