Dialers often stay connected to make calling more efficient. That is exactly how Storm works, to save you time from reconnecting each time you want to place a call. On the preview line dialer, all connected time counts toward your minute limit. Using the Power…
Any time you are connected to the Agent CRM dialer. This includes all call time, regardless of the outcome of the call.
The Preview Line Dialer does not offer call recording, Voice Mail upload/drop, or the advanced dialing mode. Without advanced dialing, the Preview Line Dialer is more interactive, and requires you to click to navigate between leads and click to dial each number.
Minute and text limits reset on the 1st of every month.
You have two options: Standard and Advanced. If you select Standard mode (this is the default setting), then you will manually click to dial the next number on the call campaign. If you select Advanced mode, then the calls will advance to the next number…
Caller ID is the number that you would like to be displayed to those you are calling. You can select any number that you have verified (see Verifying your number) to show as your Caller ID. Steps for setup: Open the General Settings tab Click…
This is the number of times you would like the phone to ring on the receiving end before you move on to the next call. This is not an exact number, but an estimate of time. If you have Ring Timeout set to eight, then…
This is the music that the user hears as they are making outbound calls. Please do not confuse this with music that the receiver will hear. The receiver will not hear anything other than you. Steps for setup: Go to the General Settings tab Click…