Damon Jimenez asked us, “How do I know which number is being used when I send out mass texts?” “Go to Settings >> Phone Numbers. Whichever number is marked as default on that page will be the one from which outbound messages are sent ?”
Marquis Haynes asked us, “Is the power dialer in agent crm like a regular dialer? Can I add a script/campaign dnc list? And different agents to a campaign?” “Hey! I’m not sure by your “regular dialer” but here’s a training video about Agent CRM’s power…
Brittany S Johnson asked us, “Hello, can someone assist me with being able to mark a dnc with a tag? Two other campaigns i did it allowed me too, and now on my third campaign its like that feature disappeared. Thanks” “How do you determine…
Phil Reames asked us, “How much extra is it per month to add another phone number? Second question, can we get short codes for those numbers?” “It’s $2/month per phone number. Our Twilio plan does not include short codes, however, you could sign up for…
Lee Kendrick asked us, “How can I answer incoming calls… inside Agent-CRM or in the mobile app? I’m currently forwarding calls to a Google Voice #, but it’s a hassle answering inbound call on my mobile phone… while trying to make outbound calls from the…
Coletta Coffeewithcoletta asked us, “Question:I see the prices for the calls, sms, email, but does the charges start when someone or a voicemail picks up or starts for the dialing countdown time as well?” “To my knowledge the charges don’t start until the phone connects…
E-Advise Insurance asked us, “Can the Dialer be integrated and used with my existing VOIP service? I use Skyetel VOIP for my numbers currently. Is it possible or would I need to transfer my numbers” “I’m not familiar with Skyetel but you most probably need…
Syre Stewart asked us, “Can someone help I am not seeing Trigger tab as well?” “Hello! If you are not seeing the trigger tab please go to settings –> Check “Enable campaign” & “Enable triggers” and then you will be able to see the triggers…
Reno Jordan asked us, “Hello team, I’m new, and I’m trying to do some simple things like set up the company info. This may sound like a crazy question but I’ll ask anyway, since I write life insurance for a company do I put all…
Evan Richard asked us, “Can you do a power dial session from the App? (iPhone)” “None, this is part of the power dialer system. If you do a manual call though (not through Manual Actions/power dialer) it won’t show up.” Evan Richard asked us, “Also,…